Company assets are an investment for that additional protection is needed for each device with ACS Care, in terms of operational and performance your device will be guaranteed to continue to run optimally with ACS Care. With this you can set operational costs and lock in maintenance costs from the first day of purchase. That way you can more easily estimate and plan your annual budget.
Operational processes and productivity will be maintained due to reduced device downtime. ACS Care also reduces unexpected costs due to repairing devices with specific problems. Devices served by ACS Care include Printers, Mobile Computers, Push-to-talk over Cellular, Access Points, MDM Services, Remote Support, Wireless LAN Site Survey Services, and Fortinet Cyber Threat Assessment.
The POC (Push to Talk over Cellular) solution is a digital-based technology that combines PTT (push to talk) with an internet network Sim. This radio device is equipped with a GSM sim card slot and wi-fi. The PoC features a unique push-to-talk “walkie-talkie” and live voice dialing which is especially useful for field communications.
What are the details of our Managed Services for PoC?
Number of Valid Devices and Period
ACS Care service applies to your one device. You can buy ACS Care in bulk to protect all your devices and can enjoy the service for three (3) years once a subscription.
Types of PoC Devices Served by ACS Care
ACS Care serves various types of IT devices, one of which is the Hytera PoC. Hytera is the world’s fastest growing radio communications company. Hytera is an industry leader in research and development, advanced manufacturing, and bringing a new generation of radio technology to market. The Hytera PoC types that we can serve are PNC 380 and MNC 360. ACS Group is an official partner of Hytera with certified technicians. As certified technicians, we can perform standard repairs and purchase authorized parts to repair your device.
ACS Care Scope of Services for PoC
We are always ready to serve your needs and always ready to solve your problems. ACS Care offers support through a hotline which is always available during business hours (8×5).
If your device is damaged, we are happy to repair or replace your device. Your repair will be carried out by a certified technician with official spare parts so that it is guaranteed to function as before and will not hinder your business activities.
Pickup & Delivery
For your convenience, we provide device pickup and delivery services directly to your location. We are ready to reach your location as long as it is within a 40 km radius of our head office or branch office. However, if your location is outside that range, we offer a one-way delivery service. You can choose one of the services, pick up or drop off your device.
Accidents can happen anywhere, even more so in an unpredictable and difficult business environment. If your device is damaged so that it cannot perform its functions properly, we provide you with a ready-to-use backup device. You will get available backup units to replace damaged device functions.
The smooth running of your business activities is our priority, that’s why we provide preventive maintenance services for your devices. Our technicians are ready to come to the location you want, as long as it is within a 40 km radius from our head office or branch office. We may visit two (2) times a year, to ensure your device functions properly.
Repair Turnaround Time
Our technicians will finish repairing your device according to the agreed time. This timeliness will guarantee the certainty of your activities.
ACS Care Package
ACS Care provides service packages according to the services offered. The following types of packages can be selected to protect the device according to your needs.
ACS Care protects and anticipates your PoC from unexpected events. We serve Hytera PoCs with the PNC 380 and MNC 360 types. By subscribing to ACS Care, you get hotline support services, component replacement, pickup and delivery, backup units, preventive maintenance, and fast turnaround time repairs. There are several ACS care packages that you can choose according to your needs. Interested in ACS Care for your PoC? Call us for more information at +62 811 1944 534.