Company assets are an investment for that additional protection is needed for each device with ACS Care, in terms of operational and performance your device will be guaranteed to continue to run optimally with ACS Care. With this you can set operational costs and lock in maintenance costs from the first day of purchase. That way you can more easily estimate and plan your annual budget.
Operational processes and productivity will be maintained due to reduced device downtime. ACS Care also reduces unexpected costs due to repairing devices with specific problems. Devices served by ACS Care include Printers, Mobile Computers, Push-to-talk over Cellular, Access Points, MDM Services, Remote Support, Wireless LAN Site Survey Services, and Fortinet Cyber Threat Assessment.
A mobile computer is a type of handheld computer designed for portable use that fits in the hand. This device can do the same thing as a desktop or laptop computer, making it suitable for a variety of industrial activities.
What are the details of our Managed Services for mobile computers?
Number of Valid Devices and Period
The ACS Care service applies to one device and in large quantities to protect all your devices. The ACS Care subscription period is valid for 3 (three) years once a subscription.
Types of Mobile Computer Devices Served by ACS Care
ACS Care serves various types of IT devices, one of which is the mobile computer Seuic and Point Mobile. Seuic provides a wide range of industry-grade robust IoT barcode identifiers for all complex operations of all industries. Then for Point Mobile it offers a complete range of mobile computers, rugged smartphones, LTE/Android integrated mobile payment devices and RFID readers The types of mobile computers we can serve are Seuic Autoid 9, Seuic Autoid Q9, Seuic Utouch, and Point Mobile PM75.
ACS Group is an official certified partner of Seuic and Point Mobile then we have certified technicians so that repairs will always be according to standards, buy official spare parts and comply with the SOP to repair your device.
ACS Care Service Coverage for Mobile Computers
We are always ready to serve your needs and always ready to solve your problems. ACS Care offers support through a hotline which is always available during business hours (8×5).
Electrical & Mechanical Parts
If your device has an electrical or mechanical failure that occurs as a result of a manufacturing defect, we are happy to repair or replace your device. Your repair will be carried out by a certified technician with authorized spare parts.
In addition to electrical and mechanical damage, we also provide display damage due to production defects. Your device will be guaranteed to function as usual and will not hinder your business activities.
Pickup & Delivery
For your convenience, we provide device pickup and delivery services directly to your location. We are ready to reach your location as long as it is within a 40 km radius of our head office or branch office. However, if your location is outside that range, we offer a one-way delivery service. You can choose one of the services, pick up or drop off your device.
The screen is the main means of providing information on mobile computers. Unforeseen business environment may result in screen damage which may interfere with device functionality. ACS Care provides a screen protector for your mobile computer to prevent scratches and other elements from damaging the device’s screen. You can use a mobile computer more calmly and freely with the protection of this screen protector.
Accidents can happen anywhere, even more so in an unpredictable and difficult business environment. If your device is damaged so that it cannot perform its functions properly, We provide ready-to-use backup devices for you that allow you to get a replacement unit without waiting for repair of the damaged device. You will get a backup unit that is available to replace the damaged device functions.
Repair Turnaround Time
Our technicians will finish repairing your device according to the agreed time. This timeliness will guarantee the certainty of your activities.
ACS Care Package
ACS Care provides service packages according to the services offered. The following types of packages can be selected to protect the device according to your needs.
ACS Care protects and anticipates your mobile computer from unexpected events. We serve Seuic and Point Mobile mobile computers with Seuic Autoid 9, Seuic Autoid Q9, Seuic Autoid Q9, and Point Mobile PM75 types.
By subscribing to ACS Care, you get hotline support services, replacement of electronic, mechanical and display components due to production defects, pickup and delivery, screen protectors, backup units, and fast turnaround time repairs. There are several ACS care packages that you can choose according to your needs. Interested in ACS Care for your mobile computer? Call us for more information at +62 811 1944 534.