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ACSCare

ACS Group provides local support contract options for your hardware operational needs. With our years of experience handling various IT peripherals type, we are confident that the following care packages can suit best to your business process sustainability.

Services Coverage for Printer
3-years ACSCare
Basic
Silver
Gold
Premium
8×5 ACS Hotline Support
Manufacturing Defect Electric & Mechanic Spare Part
Manufacturing defect Display
Accidental damages, damaged displays, cracked casings & broken keyboards – Spare Part & labor
Pickup & Delivery
Max radius 40km from HQ/Branch; or one-way shipment
Max radius 40km from HQ/Branch; or one-way shipment
Max radius 40km from HQ/Branch; or one-way shipment
Max radius 40km from HQ/Branch; or one-way shipment
Printhead
Max 50% from Total Contract
Max 50% from Total Contract
Platen Roll
Max 1 Units / Year
Max 1 Units / Year
Backup Unit
1:10 with same function
Preventive Maintenance
Single location max radius 40km from HQ/Branch; visit max 2x /y
Repair TAT
14 Business Days
Depo Time
10 Business Days
Depo Time
3 Business Days
Depo Time
3 Business Days
Depo Time

Product Coverage:

 

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