ACS Managed Services Solutions for Your Business Operations

The increasingly advanced information technology yields a variety of devices that facilitate various industrial sectors. Even so, new problems that require expertise and experience arise along with technological advances.

Managed Services are an alternative solution to accommodate IT infrastructure and operations to ease your company’s IT team workload. Your business technology needs will be handled efficiently by Managed Services service providers.

ACS Group offers ACS Managed Services, where we are ready to handle various devices ranging from AIDC operations, wired/wireless network systems, access control systems, and cyber security to secure your company’s IT systems/infrastructure.

ACS Managed Services Customer Business oriented where the continuity of your business is our top priority. What are the advantages of our Managed Services? Check out our services in detail.

SLA-Based Managed Services

Maintaining the continuity of your business operations is the primary goal of our ACS Managed Services. We are committed to showing our integrity by establishing an SLA (Service Level Agreement) as the basis of our services to ensure your satisfaction.

SLA or Service Level Agreement is a formal agreement between service providers and customers regarding service commitments received and provided, with several performance measures.

ACS Managed Services offers standard SLAs (response time and resolution time) and customized SLAs according to your needs. In this agreement, you are expected to include factors that impede the smooth running of the company’s business processes so that we can anticipate and overcome them.

ACS Managed Services Device Range
  • AIDC devices from Zebra, Point Mobile, and SEUIC.
  • Wireless Network System Devices from Aruba.
  • Network Security System from Fortinet.
  • Access Control System from Bosch.

ACS Managed Services also provides accessories, consumables, and spare parts to ensure the smooth operation of your business.


ACS Managed Services Scope
Proactive Monitoring

We will constantly monitor your system for alerts and warnings before problems occur. We will make a warning report and its impact then our technicians will provide recommendations for preventive steps or problem-solving.

Problem Handling

If your system has a problem, we are ready to handle it. Report your complaint then we will check and analyse the best alternative treatment.

System repair will be done based on the ticket we provide. This ticket will make it easier for you to receive accurate repair information.

Preventive Maintenance

Our technicians will perform routine maintenance for your hardware device. This is a preventive measure that minimizes unexpected breakdowns and ensures that the system continues to function accordingly.

Patch Management

Patches and version updates of the main and supporting software will constantly be monitored by our technicians. You will receive pre-patch reports and installation recommendations from us. Then we will help you update system patches and updates that you approved.


Service Centers

Our facilities are equipped with a service center to repair various types of AIDC devices. We can also replace and install device spare parts to speed up the repair of your device back to normal.

Backup Units

We provide various backup units to replace the task of a damaged device. This way, operational downtime can be measured and does not exceed the maximum limit set by you.

Pickup and Delivery

Your convenience is our top priority; hence we offer pickup and delivery service directly to your place. We can pick up a damaged device straight from the location of your choice while handing over a replacement device (backup).

Reports and Recommendations

We will report all changes and developments to your system on a monthly or quarterly basis. The performance and placement of your IT equipment/infrastructure, including the backup unit, will also be reported.

We will also include our recommendations to upgrade and develop your IT infrastructure. SLA achievements that have been mutually agreed upon will also be included in the report.

Infrastructure support from ACS Managed Services
Professional and Certified Team

Our team consists of experienced professionals who are directly involved in numerous IT implementation projects. Our technicians’ expertise is proven by official certification from the principals.

Our team has various IT technology specializations with several qualification levels, namely tier 1, tier 2, tier 3, and consultants. We will send our team according to their qualifications and your problem difficulty.

ACS Group implements an Escalation Management System which is a process for handling incidents and management issues within a system and ensuring problems are handled by the correct personnel. Our qualified experts will thoroughly resolve your problem.

Principal Service Centers

If the damage to your device is too complicated for us to fix, then we will leave it to the principal of that device. The principal will repair your device with their tool and guarantees the recovery of your device as before.


Call Centers

Our call center utilizes a hotline number as a single point of contact for your convenience. There is a call support time option that you can choose, namely, 8×5 or 24×7, even on national holidays.

Our call center is also supported by the AMANS (ACS Managed Services) application which was specifically developed by the ACS Group to make your access easier.

ACS Managed Services Payments

Your convenience and comfort are our priority, that’s why we offer payment options for the procurement of IT equipment in full and in instalments.

ACS Managed Services Customer Business oriented where the continuity of your business is the top priority. Based on SLA, our Managed Services include Proactive Monitoring, Problem Handling, Preventive Maintenance, Patch Management, Service Center, Backup Unit, Pick Up and Delivery, and Report and Recommendation.

ACS Managed Services also has a team of certified professionals, service centers, principal service centers, and call centers to improve our services for you. Are you interested in ACS Managed Services? Call us for more information at +62 811 1944 534.

Managed Services Role in Capex and Opex Budget Planning

Capex and Opex terms are commonly appear in company budgets planning. Both are types of expenditure based on their allocation and taxation process.

Capex stands for Capital Expenditure, whereas Opex stands for Operational Expenditure.

Capex is a company’s investment in the form of fixed assets or adding value to existing assets. Opex is daily business operations expenses such as sales, general, and administrative costs.

Managed Services can turn Capex spending into Opex and have a positive effect on business. Cost flexibility and Managed Services facilities can increase the effectiveness of your business activities.

Want to know the positive impact of Managed Services IT in budget planning? First, gain an understanding of Capex and Opex along with its examples in depth.



Capex Definition

Capex is an expenditure intended to increase the value or acquire fixed assets for a company. Fixed assets are acquired using Capex expenditure is known as corporate investment.

The assets obtained from Capex expenditure have a long-time use, which is more than one year. Over time, these assets will experience a decrease in value resulting in depreciation costs.

Acquisition of assets in the Capex budget has a minimum value, generally around IDR 10 million. Even so, this value can change based on the scale of the company’s industry.

Examples of Capex are servers, production machines, warehouses, and routers. Capex assets procurement is carried out so business activities can run smoothly to increase revenue.

The impact of the Capex purchase will not be immediately apparent in the company’s earnings in the near future. Even so, the procurement of these assets is still needed to increase profits in the long term.



Opex Definition

Opex is expenditure for daily operations. The Opex budget supports the sustainability of fixed assets and ensures that the company’s business activities can run well.

Opex spending has no long-term benefits. In other words, it will run out at a moment’s notice. Generally, companies allocate most of their funds to Opex expenses. So that the potential for bankruptcy and financial difficulties for the company will be high if the Opex budget is not under control.

Examples of Opex costs are machine maintenance costs, domain rental fees, salary and commission fees, promotion costs, and building leases.

Capex and Opex are the grouping of spending budgets made by each company. Capex is expenditure to add value or acquire fixed assets, while Opex is regular expenditure to maintain the continuity of fixed assets.

So, can Capex expenses be converted into Opex?



Can Capex Become Opex?

Capex is generally considered a massive and risky investment. Without good planning, Capex can disrupt the company’s cash flow.

The Capex procurement process also takes quite a long time. As a result, it can hamper company activities if rapid infrastructure upgrades are required.

Careful consideration and calculations, both in terms of price and benefits, are required before purchasing.

Capex assets may be classified as Opex under certain conditions. This happens when the company does not purchase assets but utilizes a leasing system. This method allows companies to allocate their funds for other business needs.

Instead of purchasing assets, companies only pays periodic rental fees to the type of asset and facilities chosen. That way, when companies need assets with higher specs, these assets can be available more quickly. One of the services that can turn your Capex into Opex is Managed Services.



Managed Services as Your Company’s IT Team

Managed Services is the practice of outsourcing responsibility to maintain and anticipate the needs of various processes and functions. The main objective of Managed Service is to improve operations and reduce budget expenses by reducing hired staff.

Service providers perform on-demand services and bill customers only for work completed. It is suitable for a very diverse and rapidly growing IT sector.

IT infrastructure requirements are becoming increasingly unpredictable due to the rapid advances in information technology. Managed Services service providers are guaranteed to always be up to date with technology supporting various businesses.

With a rental system, various devices and services are available at once so that they can meet your business needs on time. Your infrastructure will be proactively monitored, and service providers will also recommend the most suitable service for your business.

Curious about other benefits of Managed Services? View the detailed explanation below.



Benefits of Managed Services
More Focus on the Core Business

The company’s business growth causes the company’s IT needs to increase. The amount of responsibility of IT personnel in your company can cause it to transfer to non-IT employees.

This can distract them from your company’s main business goals. Business effectiveness will be hampered and have a negative impact on revenue.

Managed Services free employees from the burden of IT development and return their focus to their main tasks. Your company only needs to hire essential employees.

Managed Services providers offer a variety of flexible service models so companies can determine the level of service required, whether it’s just for support or outsourcing your entire company’s IT department.


Expertise as Required

New technology creates new problems as well. The company’s IT team may not have the experience to solve these new problems.

Companies can recruit various experts or train existing employees to solve this problem. But with so many issues, the costs of recruiting and training can be very high.

With Managed Services, companies can enjoy the expertise of various IT professional teams by paying only a fixed monthly rate.


Unlimited Support Time

Managed Services service providers offer 24/7 support time flexibility, even during national holidays, to support your business activities.


Minimizing Downtime Costs

Managed Services Providers are proactive in conducting monitoring to identify, diagnose, and troubleshoot potential issues before they occur.


Reliable Point of Contact

Companies don’t need to worry about the turnover of recruiting experts because the Managed Services provider will prepare an escalation line or replacement contact who is ready to step in.



Capex can be categorized as Opex in certain conditions where the company no longer buys fixed assets but instead pays rental fees to enjoy various types of assets and selected facilities. One of the services that can turn your Capex into Opex is Managed Services.

Managed Services can extend the company’s choices because you can use an assortment of technologies and services without having to pay substantial funds upfront. There are several advantages of using Managed Services to manage your company’s IT infrastructure, namely, you can focus on the core business, enjoy experts as needed, enjoy unlimited support time, minimize downtime costs, and have a reliable point of contact.

Are you interested in ACS Managed Services? Call us for more information at +62 811 1944 534.