ACS Care Remote Support Operational Downtime Solutions

Company assets are investments, therefore additional protection is needed for each device with ACS Care, in terms of operational and performance your device will be guaranteed to continue to run optimally with ACS Care. With this you can set operational costs and lock in device maintenance costs from the first day of purchase. That way you can more easily estimate and plan your annual budget.

Operational processes and productivity will be maintained due to reduced device downtime. ACS Care also reduces unexpected costs due to repairing devices with specific problems. Devices served by ACS Care include Printers, Mobile Computers, Push-to-talk over Cellular, Access Points, MDM Services, Remote Support, Wireless LAN Site Survey Services, and Fortinet Cyber ​​Threat Assessment.

Remote support or remote support is a system where our technicians solve problems with damaged devices using remote access to our devices, with this we can identify and resolve problems that occur, so this will make it easier for you when downtime occurs.

What are the details of our Managed Services for Remote Support?

 

Types of Devices That Can Be Remotely Supported by ACS Care

ACS Care can remotely support several types of devices, one of which is the WLAN AP & Controller and Next Generation Firewall. WLAN AP & Controller products that we can serve are Aruba, Extreme Networks, Huawei Terminals, Printers. The Next Generation Firewall that we can serve is Fortinet FortiGate.

ACS Care Service Coverage for Remote Support

Hotline Support

We are always ready to serve your needs and always ready to solve your problems. ACS Care offers support through a hotline which is always available during business hours (8×5).

Total Service Sessions

You can conduct remote consultations up to 10 times during your subscription. As long as it hasn’t been used, the session can continue to be used in the following years. ACS Care makes it easier for you to navigate WLAN AP & Controller and Next Generation Firewall products with Remote Support. We provide Remote Support with Aruba type, Extreme Networks, Huawei Terminal, Printer for WLAN AP & Controller and Fortinet FortiGate for Next Generation Firewall. Remote support consultation can be done 10 times. Interested in ACS Care remote support? Call us for more information at +62 811 1944 534.

ACS Care Managed Service Access Point Solutions

Company assets are an investment for that additional protection is needed for each device with ACS Care, in terms of operational and performance your device will be guaranteed to continue to run optimally with ACS Care. With this you can set operational costs and lock in maintenance costs from the first day of purchase. That way you can more easily estimate and plan your annual budget.

Operational processes and productivity will be maintained due to reduced device downtime. ACS Care also reduces unexpected costs due to repairing devices with specific problems. Devices served by ACS Care include Printers, Mobile Computers, Push-to-talk over Cellular, Access Points, MDM Services, Remote Support, Wireless LAN Site Survey Services, and Fortinet Cyber ​​Threat Assessment.

An access point is a device that connects wireless devices (such as laptop computers) to a wired computer network. internal company servers and the internet. This AP device will function as a tool to send and receive data originating from the wireless adapter. Currently, business operations will be heavily influenced by access points that function to connect various devices to support production activities.

What are the details of our Managed Services for access points?

 

  • Number of Valid Devices and Period

The ACS Care service applies to one device and in large quantities to protect all your devices. The ACS Care subscription period is valid for 3 (three) years once a subscription.

  • Type of Access Point Equipment Served by ACS Care

ACS Care serves various types of IT devices, one of which is the Aruba access point. Aruba is a pioneer in the major technology transformation from wired to wireless for enterprises. ACS Care protects and anticipates your access point from unexpected events. We service Aruba access points with AP 505, AP 505 H, AP 515, and AP 535 types. ACS Group is an official partner of Aruba with technicians certified as Wireless LAN Specialists. As certified technicians, we can perform standard repairs and purchase authorized parts to repair your device.

ACS Care Service Coverage for Access points

 

Hotline Support

We are always ready to serve your needs and always ready to solve your problems. ACS Care offers support through a hotline which is always available during business hours (8×5).

Pickup & Delivery

For your convenience, we provide device pickup and delivery services directly to your place. We are ready to reach your location as long as it is within a 40 km radius of our head office or branch office. However, if your location is outside that range, we offer a one-way delivery service. You can choose one of the services, pick up or drop off your device.

Backup Units

Accidents can happen anywhere, even more so in an unpredictable and difficult business environment. If your device is damaged so that it cannot perform its functions properly, we provide a ready-to-use backup device for you that allows you to get a replacement unit without waiting for repair of the damaged device. You will get a backup unit that is available to replace the damaged device function.

Repair Turnaround Time

Our technicians will finish repairing your device according to the agreed time. This timeliness will guarantee the certainty of your activities.

ACS Care Package

ACS Care provides service packages according to the services offered. The following types of packages can be selected to protect the device according to your needs.

  • Basic
  • Silver
  • Gold
  • Platinum

ACS Care protects and anticipates your access point from unexpected events. We serve Aruba access points with AP 505, AP 505 H, AP 515, and AP 535 types. By subscribing to ACS Care, you get hotline support, pickup and delivery services, backup units, and fast turnaround time repairs. There are several ACS care packages that you can choose according to your needs. Interested in ACS Care for your access point? Call us for more information at +62 811 1944 534.

ACS Care Managed Service Mobile Device Management (MDM) Solutions

Company assets are an investment for that additional protection is needed for each device with ACS Care, in terms of operational and performance your device will be guaranteed to continue to run optimally with ACS Care. With this you can set operational costs and lock in maintenance costs from the first day of purchase. That way you can more easily estimate and plan your annual budget. Operational processes and productivity will be maintained due to reduced device downtime. ACS Care also reduces unexpected costs due to repairing devices with specific problems.

Devices served by ACS Care include Printers, Mobile Computers, Push-to-talk over Cellular, Access Points, MDM Services, Remote Support, Wireless LAN Site Survey Services, and Fortinet Cyber ​​Threat Assessment.

Mobile Device Management (MDM) is a tool for managing or monitoring mobile devices (Mobile Computers, Printers or other devices), both Corporate Owned, Business Only (COBO) and Bring Your Own Device (BYOD) which includes application distribution and administration configuration on the device. The overall role of MDM is to enhance the support capabilities, security, and functionality of enterprise devices while retaining some user flexibility.

What are the details of our Managed Services for MDM? 

  • Number of Valid Devices and Period

ACS Care service applies to your one device. You can buy ACS Care in bulk to protect all your devices. You can enjoy the service for three (3) years once you subscribe.

  • Types of MDM Devices Served by ACS Care

ACS Care serves various types of IT devices, one of which is MDM from 42Gears. 42gears pioneered cloud solutions for enterprise mobility and is gaining recognition for its unified endpoint management technology solutions. 42Gears mobility solutions are designed to improve and expand your business. The types of 42Gears MDM that we can serve are SureMDM and SureLock. ACS Group is an official partner of 42Gears with qualified engineers. As certified technicians, we can perform standard repairs and procedures to repair your device.

ACS Care Scope of Services for MDM

Hotline Support

We are always ready to serve your needs and always ready to solve your problems. ACS Care offers support through a hotline which is always available during business hours (8×5).

SureMDM Account Setup

For your convenience, we will help you prepare and register an MDM account from start to finish. This way you can immediately use this product without the hassle of figuring out how to configure this device.

PoC and Pilot Deployment on 10 Devices

Proof of Concept or PoC is a demonstration of the realization of a particular method or idea to demonstrate its feasibility and practical potential. With ACS Care we will conduct a PoC to test the appropriateness of using this device for your company. We will also prepare and install this MDM software on your first 10 devices.

Mass Deployment Configuration Assistance

We will also help and guide you when you install software on a large scale. We are ready to reach your location as long as it is within a 40 km radius of our head office or branch office.

Product Training

The effectiveness of your business is our priority, that’s why we offer product usage training for your ease of use. Our technicians are ready to come to your desired training location, as long as it is within a 40 km radius from our head office or branch offices.

ACS Care Package

ACS Care provides service packages according to the services offered. The following types of packages can be selected to protect the device according to your needs.

  • Basic
  • Silver
  • Gold
  • Platinum

ACS Care makes configuring your company’s MDM easy. We serve MDM 42Gears with SureMDM and SureLock types. By subscribing to ACS Care, you get hotline support services, SureMDM Account Set Up, PoC and Pilot Deployment on 10 Devices, Mass Deployment Configuration Assistance, and Product Training. There are several ACS care packages that you can choose according to your needs. Interested in ACS Care for your MDM? Call us for more information at +62 811 1944 534.

Managed Services Role in Capex and Opex Budget Planning

Capex and Opex terms are commonly appear in company budgets planning. Both are types of expenditure based on their allocation and taxation process.

Capex stands for Capital Expenditure, whereas Opex stands for Operational Expenditure.

Capex is a company’s investment in the form of fixed assets or adding value to existing assets. Opex is daily business operations expenses such as sales, general, and administrative costs.

Managed Services can turn Capex spending into Opex and have a positive effect on business. Cost flexibility and Managed Services facilities can increase the effectiveness of your business activities.

Want to know the positive impact of Managed Services IT in budget planning? First, gain an understanding of Capex and Opex along with its examples in depth.

 

 

Capex Definition

Capex is an expenditure intended to increase the value or acquire fixed assets for a company. Fixed assets are acquired using Capex expenditure is known as corporate investment.

The assets obtained from Capex expenditure have a long-time use, which is more than one year. Over time, these assets will experience a decrease in value resulting in depreciation costs.

Acquisition of assets in the Capex budget has a minimum value, generally around IDR 10 million. Even so, this value can change based on the scale of the company’s industry.

Examples of Capex are servers, production machines, warehouses, and routers. Capex assets procurement is carried out so business activities can run smoothly to increase revenue.

The impact of the Capex purchase will not be immediately apparent in the company’s earnings in the near future. Even so, the procurement of these assets is still needed to increase profits in the long term.

 

 

Opex Definition

Opex is expenditure for daily operations. The Opex budget supports the sustainability of fixed assets and ensures that the company’s business activities can run well.

Opex spending has no long-term benefits. In other words, it will run out at a moment’s notice. Generally, companies allocate most of their funds to Opex expenses. So that the potential for bankruptcy and financial difficulties for the company will be high if the Opex budget is not under control.

Examples of Opex costs are machine maintenance costs, domain rental fees, salary and commission fees, promotion costs, and building leases.

Capex and Opex are the grouping of spending budgets made by each company. Capex is expenditure to add value or acquire fixed assets, while Opex is regular expenditure to maintain the continuity of fixed assets.

So, can Capex expenses be converted into Opex?

 

 

Can Capex Become Opex?

Capex is generally considered a massive and risky investment. Without good planning, Capex can disrupt the company’s cash flow.

The Capex procurement process also takes quite a long time. As a result, it can hamper company activities if rapid infrastructure upgrades are required.

Careful consideration and calculations, both in terms of price and benefits, are required before purchasing.

Capex assets may be classified as Opex under certain conditions. This happens when the company does not purchase assets but utilizes a leasing system. This method allows companies to allocate their funds for other business needs.

Instead of purchasing assets, companies only pays periodic rental fees to the type of asset and facilities chosen. That way, when companies need assets with higher specs, these assets can be available more quickly. One of the services that can turn your Capex into Opex is Managed Services.

 

 

Managed Services as Your Company’s IT Team

Managed Services is the practice of outsourcing responsibility to maintain and anticipate the needs of various processes and functions. The main objective of Managed Service is to improve operations and reduce budget expenses by reducing hired staff.

Service providers perform on-demand services and bill customers only for work completed. It is suitable for a very diverse and rapidly growing IT sector.

IT infrastructure requirements are becoming increasingly unpredictable due to the rapid advances in information technology. Managed Services service providers are guaranteed to always be up to date with technology supporting various businesses.

With a rental system, various devices and services are available at once so that they can meet your business needs on time. Your infrastructure will be proactively monitored, and service providers will also recommend the most suitable service for your business.

Curious about other benefits of Managed Services? View the detailed explanation below.

 

 

Benefits of Managed Services
More Focus on the Core Business

The company’s business growth causes the company’s IT needs to increase. The amount of responsibility of IT personnel in your company can cause it to transfer to non-IT employees.

This can distract them from your company’s main business goals. Business effectiveness will be hampered and have a negative impact on revenue.

Managed Services free employees from the burden of IT development and return their focus to their main tasks. Your company only needs to hire essential employees.

Managed Services providers offer a variety of flexible service models so companies can determine the level of service required, whether it’s just for support or outsourcing your entire company’s IT department.

 

Expertise as Required

New technology creates new problems as well. The company’s IT team may not have the experience to solve these new problems.

Companies can recruit various experts or train existing employees to solve this problem. But with so many issues, the costs of recruiting and training can be very high.

With Managed Services, companies can enjoy the expertise of various IT professional teams by paying only a fixed monthly rate.

 

Unlimited Support Time

Managed Services service providers offer 24/7 support time flexibility, even during national holidays, to support your business activities.

 

Minimizing Downtime Costs

Managed Services Providers are proactive in conducting monitoring to identify, diagnose, and troubleshoot potential issues before they occur.

 

Reliable Point of Contact

Companies don’t need to worry about the turnover of recruiting experts because the Managed Services provider will prepare an escalation line or replacement contact who is ready to step in.

 

 

Capex can be categorized as Opex in certain conditions where the company no longer buys fixed assets but instead pays rental fees to enjoy various types of assets and selected facilities. One of the services that can turn your Capex into Opex is Managed Services.

Managed Services can extend the company’s choices because you can use an assortment of technologies and services without having to pay substantial funds upfront. There are several advantages of using Managed Services to manage your company’s IT infrastructure, namely, you can focus on the core business, enjoy experts as needed, enjoy unlimited support time, minimize downtime costs, and have a reliable point of contact.

Are you interested in ACS Managed Services? Call us for more information at +62 811 1944 534.