Company assets are an investment for that additional protection is needed for each device with ACS Care, in terms of operational and performance your device will be guaranteed to continue to run optimally with ACS Care. With this you can set operational costs and lock in maintenance costs from the first day of purchase. That way you can more easily estimate and plan your annual budget. Operational processes and productivity will be maintained due to reduced device downtime. ACS Care also reduces unexpected costs due to repairing devices with specific problems.
Devices served by ACS Care include Printers, Mobile Computers, Push-to-talk over Cellular, Access Points, MDM Services, Remote Support, Wireless LAN Site Survey Services, and Fortinet Cyber Threat Assessment.
Mobile Device Management (MDM) is a tool for managing or monitoring mobile devices (Mobile Computers, Printers or other devices), both Corporate Owned, Business Only (COBO) and Bring Your Own Device (BYOD) which includes application distribution and administration configuration on the device. The overall role of MDM is to enhance the support capabilities, security, and functionality of enterprise devices while retaining some user flexibility.
What are the details of our Managed Services for MDM?
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Number of Valid Devices and Period
ACS Care service applies to your one device. You can buy ACS Care in bulk to protect all your devices. You can enjoy the service for three (3) years once you subscribe.
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Types of MDM Devices Served by ACS Care
ACS Care serves various types of IT devices, one of which is MDM from 42Gears. 42gears pioneered cloud solutions for enterprise mobility and is gaining recognition for its unified endpoint management technology solutions. 42Gears mobility solutions are designed to improve and expand your business. The types of 42Gears MDM that we can serve are SureMDM and SureLock. ACS Group is an official partner of 42Gears with qualified engineers. As certified technicians, we can perform standard repairs and procedures to repair your device.
ACS Care Scope of Services for MDM
Hotline Support
We are always ready to serve your needs and always ready to solve your problems. ACS Care offers support through a hotline which is always available during business hours (8×5).
SureMDM Account Setup
For your convenience, we will help you prepare and register an MDM account from start to finish. This way you can immediately use this product without the hassle of figuring out how to configure this device.
PoC and Pilot Deployment on 10 Devices
Proof of Concept or PoC is a demonstration of the realization of a particular method or idea to demonstrate its feasibility and practical potential. With ACS Care we will conduct a PoC to test the appropriateness of using this device for your company. We will also prepare and install this MDM software on your first 10 devices.
Mass Deployment Configuration Assistance
We will also help and guide you when you install software on a large scale. We are ready to reach your location as long as it is within a 40 km radius of our head office or branch office.
Product Training
The effectiveness of your business is our priority, that’s why we offer product usage training for your ease of use. Our technicians are ready to come to your desired training location, as long as it is within a 40 km radius from our head office or branch offices.
ACS Care Package
ACS Care provides service packages according to the services offered. The following types of packages can be selected to protect the device according to your needs.
- Basic
- Silver
- Gold
- Platinum
ACS Care makes configuring your company’s MDM easy. We serve MDM 42Gears with SureMDM and SureLock types. By subscribing to ACS Care, you get hotline support services, SureMDM Account Set Up, PoC and Pilot Deployment on 10 Devices, Mass Deployment Configuration Assistance, and Product Training. There are several ACS care packages that you can choose according to your needs. Interested in ACS Care for your MDM? Call us for more information at +62 811 1944 534.
